iGaming Ontario Seeks Strategic Partnership for the Development of a Centralized Self-Exclusion System

2024-08-06 Update: IC360 and IXUP Chosen for Ontario’s Centralized Self-Exclusion System

iGaming Ontario has selected Integrity Compliance 360 (IC360) and IXUP to develop North America’s first centralized self-exclusion system for online gambling. This new system will allow players in Ontario to exclude themselves from all regulated iGaming sites simultaneously. IC360, known for its innovative integrity solutions in sports betting. While IXUP, which operates Australia’s BetStop, will use their expertise to create a secure and effective tool.

The system will integrate with all Ontario iGaming platforms, including OLG.ca. It will be user-friendly, offering easy access to create and manage self-exclusion profiles. Features will include straightforward identity verification and support resources. This system is developed in aim to enhance player protection and responsible gambling practices in Ontario.

2024-03-24 Update: iGaming Ontario Invites Proposals for Ontario’s Centralized Self-Exclusion Solution

iGaming Ontario (iGO) is on the lookout for proposals for Ontario’s centralized self-exclusion solution for iGaming, open for submission until April 24th. Partnership with iGO is a 5-year project that can be a distinctive opportunity to partake in forming the iGaming landscape in Ontario. Interested parties can find detailed information and prepare their submissions on iGaming Ontario’s dedicated procurement page on MERX.

The chosen bidder will be tasked with developing a system that seamlessly integrates with all Ontario iGaming operators’ platforms, including the Ontario Lottery and Gaming Corporation’s (OLG) iGaming site. This system will provide easy access for individuals aged 19 and above to create and manage their self-exclusion profile, incorporating Know Your Customer identity verification, registration, renewal, and reinstatement processes as intuitive, straightforward, and informative. The Self-Exclusion tool will allow top casinos in Ontario for real money to conduct transparent operations and provide high-quality service for the players.

iGaming Ontario, the authoritative body overseeing online gambling in the province, is poised to issue Requests for Proposals (RFP) for the establishment of an advanced self-exclusion infrastructure for the broader Canadian gaming landscape.

The forthcoming RFP is geared towards soliciting comprehensive proposals for a solution that facilitates a seamless opt-out process for players from all iGaming activities regulated by Ontario. Anticipate the formal announcement of the RFP unveiling in the early months of 2024.

The selected proposal will be entrusted with the task of conceptualizing and implementing a system seamlessly integrated into various operator platforms. This extends beyond technological prowess, emphasizing the role of this system as a supportive companion to players, managing self-exclusion procedures, renewals, and instances of reconsideration.

Prioritizing User-Centricity and Transparency

Integral to the proposed system is a user-centric design, prioritizing a straightforward self-exclusion experience. iGaming Ontario underscores the significance of avoiding any semblance of awkwardness or judgment, while placing considerable emphasis on robust user support.

A non-negotiable requirement is the clarity of the solution, ensuring it is easily understood by both players and operators. Security is paramount, and the solution should seamlessly integrate into the existing setups of licensees without causing disruptions.

In an official statement, iGaming Ontario articulated its preference for nimble and responsive companies capable of developing modern, innovative, cloud-based Software as a Service (SaaS) solutions. The selected solution is expected to be not only technologically advanced but also positioned as a reputable entity, earning trust across various stakeholders.

iGaming Ontario states, “The successful bidder will engage with us in a multi-year partnership dedicated to crafting unparalleled experiences through cutting-edge technology. We are seeking partners who possess the expertise to contribute to the creation of an exemplary system.”

As iGaming Ontario assumes a leadership role in the quest for a strategic partner to shape the future of self-exclusion in Ontario’s iGaming landscape, the regulatory body demonstrates a proactive stance. The impending issuance of Requests for Proposals underscores the commitment to fostering a gaming environment that prioritizes player-centricity.

In an industry marked by rapid evolution, the insistence on a user-friendly, transparent, and secure self-exclusion system takes center stage. iGaming Ontario’s advocacy for cutting-edge, cloud-based solutions reflects a forward-thinking approach, aligning seamlessly with the dynamic realm of online gaming.

The selected partner is not merely a technological expert but a pivotal contributor to building trust among stakeholders. This multi-year collaboration is poised to navigate the technological landscape, ensuring the resultant system stands as a benchmark in responsible gaming.

In conclusion, iGaming Ontario’s pursuit of a strategic partnership emphasizes the shared industry responsibility to prioritize player well-being and institute fail-safe mechanisms for self-exclusion. As regulatory frameworks continue to evolve, the anticipated success of this venture promises to contribute to a safer, transparent, and enhanced online gaming experience for players across Ontario and beyond.